Complaints Handling Procedure

1. Any complaint about the firm should be made initially to George Windsor Clive MRICS who is the managing director of the firm. If you have initially made your complaint verbally - whether face-to-face or by telephone - please also make it in writing, addressed to George Windsor Clive at our office. This is to ensure that we fully understand exactly what your complaint is and have a written record of it. All complaints will be acknowledged within 14 days and discussed with the client initially in the hope of reaching a satisfactory resolution within 28 days.
2. If a satisfactory resolution cannot be reached the complaint may be referred to one of the following redress schemes.
3. In the case of private clients Estate Agency complaints will be referred to the Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury, Wiltshire SP1 2LX.
   Telephone: 01722 333306
   Email: admin@oea.co.uk 
4. Other business complaints involving land and property should be referred to the RICS Dispute Resolution Service, Surveyor Court, Westwood Way, Coventry, CV4 8JE
   Telephone: 0207 334 3806
   Email: drs@RICS.org