Complaints Handling Procedure
- Any complaint about the firm should be made initially to George Windsor Clive MRICS who is the managing director of the firm. If you have initially made your complaint verbally - whether face-to-face or by telephone - please also make it in writing, addressed to George Windsor Clive at our office. This is to ensure that we fully understand exactly what your complaint is and have a written record of it. All complaints will be acknowledged within 14 days and discussed with the client initially in the hope of reaching a satisfactory resolution within 28 days.
- If a satisfactory resolution cannot be reached the complaint may be referred to one of the following redress schemes.
- In the case of private clients Estate Agency complaints will be referred to the Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury, Wiltshire SP1 2LX.
Telephone: 01722 333306
- Other business complaints involving land and property should be referred to the RICS Dispute Resolution Service, Surveyor Court, Westwood Way, Coventry, CV4 8JE
Telephone: 0207 334 3806